Delivery Policy

All of products listed on this online shop is fresh made (new and/ or is not out of date).

After ordering online, you will receive an email confirmation of your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.

We will attempt to send your goods via your selected shipping method (Australia Post, or other courier services) within 1-2 working days; however if goods are unavailable delivery will take a little longer.

If you wish to query a delivery please contact us at customerservice@naturalmedicine-shop.com

Return & Refund Policy

If for any reason you are not completely satisfied with your purchase we will give you a 15-day money-back guarantee from the time you receive the goods. Please email us at customerservice@naturalmedicine-shop.com within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.

We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. NMC will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Contact Us When You Have Issue

The Australian Natural Medicine Central
Suite 19-20 SY Executive COMO Centre, Level 3/299 Toorak Rd.
South Yarra VIC 3141
Australia
ABN 95 107235692
ACN 107235692
Toll-free number: 1800 339 890