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FAQs - Shipping & Delivery
Q1. What will delivery cost me?
We do not make any profit on delivery charges so we effectively pass on the rate charged to us, to you. Shipping charges are based on the weight, size and destination of your parcel.
If you want to see what the delivery charge of any items would be to your postcode, add these items to cart then go to the My Cart page, there you can enter your postcode to get the estimate shipping charge.
Ordering any two or more items at a time and you will benefit by paying much lower shipping charges on the 2nd, 3rd or subsequent items.
Q2. Can I pick up from your warehouse?
In most of the cases you can pick up your order from our warehouse. To do this, please select "Pickup" as your delivery preference; normally a $2 handling charge will be applied.
You will be notified by email once your order is ready for pick up. Please do not attempt to pickup your orders before this time as it may not be ready for you. Please ensure you bring photo identification (driver's licence, passport, etc) and your order number.
Our address for pickups is:
Suite 19, level 3/299 Toorak Road
South Yarra VIC 3141
Our office hours are: Mon-Fri 9am-5pm AEST (except on public holidays)
Q3. When will my order be shipped?
Your order will be shipped once your payment has been approved by our Finance Department. All items are typically dispatched the next business day or the day after, once your payment has been confirmed.
Q4. How do I know when you have shipped my order?
Once your order has been dispatched from our warehouse we will email the Billing Email Address with a notification of dispatch. This will include a unique delivery number and estimated transit time for our shipping contractor.
Q5. Can I track the progress of my order?
When dispatch is arranged through Australia Post eParcel a tracking number is generated. We email you this tracking (consignment) number when it is generated at the time the goods are dispatched. If you wish to track your parcel thereafter, please visit Post eParcel http://www.eparcel.com.au/ and input your tracking number.
If we dispatch your order using a courier company you will receive a dispatch email advising you of the consignment number and link so that you can track and trace your order until it arrives at your address.
Q6. What if I am not at home when you deliver my goods?
As all our parcels are sent as registered and insured we require a signature upon delivery. Our delivery contractors (Australia Post and various couriers) typically deliver during business hours so if you are not expecting to be home during these hours, we suggest, if practical, to provide your work address as the delivery address.
Delivery is usually attempted straight to your door. If there is no one available to sign for the delivery, or if the local postal service does not offer this direct service, then a Card will be left in your mailbox advising you of either a post office to collect your parcel from, or in the case of a courier delivery, a contact number to call to re-arrange the delivery.
Q7. Do you ship Internationally?
We do ship our products to some countries. Please Contact us for further details.
Q8. What if I need an item by an urgent date?
We cannot guarantee arrival by a certain date. All items are typically dispatched the next business day, once your payment has been confirmed.
Please contact us on 1800 339 890 and we may be able to sort out a special shipping method that can meet your requirement.
Transit guidelines are: shipment to
- Melbourne CBD: 1-3 working days
- Melbourne Others: 2-4 working days
- Brisbane, Canberra, Sydney and Adelaide Metro area: 2-4 working days
- Other Capital & Regional area's: 3-7 working days
Over 90% of Orders shipped by Australia Post arrive within these transit times, and over 95% of orders shipped using our couriers arrive within these transit times. However, if your order has still not arrived after more than 1 full working day after the end of the specified transit times, please notify customerservice@naturalmedicine-shop.com and quote your Delivery number for follow-up.
Q9. I have not received my order, what do I do?
Transit guidelines are: shipment to
- Melbourne CBD: 1-3 working days
- Melbourne Others: 2-4 working days
- Brisbane, Canberra, Sydney and Adelaide Metro area: 2-4 working days
- Other Capital & Regional area's: 3-7 working days
Over 90% of Orders shipped by Australia Post arrive within these transit times, and over 95% of orders shipped using our couriers arrive within these transit times. However, if your order has still not arrived after more than 1 full working day after the end of the specified transit times, please notify customerservice@naturalmedicine-shop.com and quote your Delivery number for follow-up.
