• Q1. How do I order?
• Q2. Can I order on this online shop and then come in and pay for it and pick it up?
• Q3. Can I change or cancel my order once Submitted?
• Q4. How to get a Tax Invoice?
• Q5. I received a different item to what I ordered, what do I do?
• Q6. Can I see my previous orders?

• Q1. What Payment methods do you accept?
• Q2. Can I pay by Money Order or Cheque?
• Q3. Is your site secure for Credit Card purchases?
• Q4. Can I change payment method in an order I've already submitted?
• Q5. Do your prices include GST?
• Q6. On my checkout screen there is a field for Discount Codes. What is this and how do I get one?
• Q7. How long does it take to confirm my payment?

• Q1. What will delivery cost me?
• Q2. Can I pick up from your warehouse?
• Q3. When will my order be shipped?
• Q4. How do I know when you have shipped my order?
• Q5. Can I track the progress of my order?
• Q6. What if I am not at home when you deliver my goods?
• Q7. Do you ship Internationally?
• Q8. What if I need an item by an urgent date?
• Q9. Are your Parcels labelled when dispatched and do they have an Invoice attached to them?
• Q10. I have not received my order, what do I do?

All of our products at Max Biocare are regulated by the Therapeutic Goods Administration (TGA), and are manufactured in compliance with the Australian Codes of Good Manufacturing Practice (GMP). The TGA requires the testing of all raw material inputs, in-process testing and stability testing in order to guarantee the claims we make on our product labels and to certify the purity of our medicines. For further information on the TGA's regulatory requirements for complementary medicines, please visit http://www.tga.gov.au/cm/cmreg-aust.htm.

However, in the event of damaged or faulty products, or incorrect products being packed, we are happy to replace the goods at no extra charge.

Please choose your items carefully as we do not refund or replace products for incorrect orders being processed.

Please contact us should you have any query.

• Q1. How do I register as a new customer?
• Q2. How do I login to my account?
• Q3. I can't login, what can I do?
• Q4. I have forgotten my Login, what should I do?
• Q5. How do update my account details?
• Q6. Is there any way I can be notified of your special offers or newest stock arrivals?
• Q7. How do I subscribe to your newsletters?
• Q8. How do I unsubscribe from your newsletter?